Frequently asked question
Freshness and Shipping:Â We cook all popcorn orders on the same day they ship. We ship within 48 hours of receiving an order, through USPS and UPS, excluding weekends and holidays. We will send a tracking number for you to view the progress of your orders delivery, as soon as your order ships.
- Flat Rate Shipping:Â USPS and FedEx, ground shipping options.
- FedEx Premium: Standard Overnight and 2-Day Overnight. (calculated at checkout)- Standard Overnight – Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.- 2-Day Overnight – By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
View our shipping policy.
Orders ship within 48 hours or being placed. We do not ship Friday-Sunday.
We ensure that every single customer who buys our popcorn online receives the freshest and most awesome tasting popcorn on the planet. Planet Popcorn products are not made weeks in advance and stored in huge warehouses like some of our competitors. Our products are made fresh daily and shipped fresh, one order at a time. We do this to ensure the maximum freshness of every order we sell and ship.
Orders ship on Monday-Thursday (excluding holidays). This ensures that every order we ship has the freshest (just made) popcorn. We want our customers to feel 100% confident (whether buying our products for their own consumption, or giving our products as a gift), that every product we sell and ship online will ALWAYS be freshest and most out of this world tasting popcorn on this planet.
Call our Customer Service at (949) 667-7672 or email your name, order number and phone number tocustomerservice@planetpopcorn.comfor any order inquiries or complaints. Our team is available to assist Monday-Friday, 9am-5pm.
Link to your returns policy.
We take accurate pricing very seriously. It’s Important to us that we are building trust and confidence with our customers when it comes to our pricing. Although we reserve the right to change our pricing without notification, we will honor all advertised pricing up to the expiration date or program cancellation.
We regularly run multiple discounts, specials and advertised prices. Special pricing may be contingent on other factors such as signing up for an email or program, buy one get one free, referring a friend etc. In these instances we will clearly define our discount policies within the marketing information used to advertise a particular discount program.
We reserve the right to end a sale, discount or specially priced product at any time..